Refund policy

Last Updated: June 5, 2026

At Outvorax.com, we want every customer to be satisfied. If your purchase does not meet your expectations, we offer a 30-day free return and refund policy.

Eligibility:

• Returns must be requested within 30 days of delivery.
• Items must be unused, in original packaging, and in resalable condition.
• Damaged, defective, or incorrect items are eligible.

How to Return:

• Contact our support at ErnestFrost6044@hotmail.com with your order number and reason for return.
• Include photos if applicable.
• Our team will provide a return shipping label or instructions within 1–3 business days.

Refund Process:

• Refunds are issued to the original payment method after inspection.
• Processing typically takes 5–10 business days.
• Shipping fees are non-refundable unless the item is defective or incorrect.

Exclusions:

• Used or abused items
• Customized or personalized products

Order Cancellation:

• Orders may be canceled before shipment. Once shipped, the return process applies.